Refund policy

You may request a return or size exchange within 14 days of receiving your order.

To be eligible for a return or exchange, your item must be in the same condition you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. Items must be free of any scent, perfume, deodorant, or signs of wear.

How to Initiate a Return or Exchange

All return and size exchange requests must be submitted exclusively through our online system. Requests sent via email, social media or items dispatched without prior system approval will not be accepted.

You can initiate your request in one of two ways:

1. Via Account Page: Click on Account / Log In at the top right of the page. If you have an account, log in. If you do not have an account, simply enter the email address used for your order to receive a 6-digit verification code (no password required). Once logged in, select your order and click Request Return / Exchange.

2. Via Order Confirmation Email: Open your original order confirmation email and click on View Order. Enter the 6-digit verification code sent to your email to access your order details and submit your return or size exchange request.

Once your request is approved, you will receive a prepaid return shipping code along with instructions on how to dispatch your package through our contracted courier free of charge.

Exchanges
* Exchanges are limited to size changes for the same model, subject to stock availability.
* Different Items or Colors: We do not process direct exchanges for different models or colors. If you wish to purchase a different item or color, please request a return for your current item and place a new order.
* Stock Outages: If the requested size is out of stock when your returned item arrives at our facility, a full refund will be processed automatically.

Return Shipping Fees
Return shipping is complimentary for all accepted return and exchange requests, provided you use our contracted courier company with the prepaid return code generated for your request.

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please indicate the issue when creating your return request or contact us at operations@theonekind.co so we can evaluate and resolve it immediately.

Refunds
Once your return package arrives at our warehouse, it will be inspected by our quality control team within 1–5 business days. 

* Approved Refunds: Upon approval, your refund will be processed back to your original payment method within 10 business days. Please note that banks and credit card companies may require additional time (1–15 business days) to post the credit to your statement.
* Installment Purchases: If you made your purchase in installments, your bank will refund the amount in installments according to its own policy.

For any unresolved questions or further assistance, you can always reach us at operations@theonekind.co

ONEKIND