Shipping policy

At ONEKIND, every piece is carefully prepared and packaged before being dispatched. We offer shipping across Turkiye, the European Union, the United Kingdom, and the EMEA region.

1. Order Processing Time
All orders are processed and handed over to our shipping carriers within 1-5 business days after receiving your order confirmation email.
Please note: Order processing time is separate from estimated shipping and transit time.

2. Shipping Rates & Free Shipping Thresholds
We offer straightforward express shipping rates across our operational zones:

Turkiye: Free shipping on all orders over ₺2500.
European Union (EU): Standard Express Shipping is €15. Free shipping on orders over €120.
United Kingdom (UK): Standard Express Shipping is £13. Free shipping on orders over £100.
EMEA Region: Standard Express Shipping is $20. Free shipping on orders over $140.

3. Estimated Transit Times
Transit times begin from the date your package is handed over to the courier:

Turkiye: 1 – 3 business days after dispatch
European Union (EU): 3 – 5 business days after dispatch
United Kingdom (UK): 3 – 5 business days after dispatch
EMEA Region: 5 – 7 business days after dispatch
(Transit times are estimates and may vary slightly depending on regional postal services and destination customs procedures.)

4. Customs, Import Duties & Local VAT
International orders shipped outside of Turkiye are fulfilled under DAP (Delivered at Place) terms:

Customs Duties & Taxes: International shipments (EU, UK, EMEA) may be subject to local value-added taxes (VAT), import duties, or processing fees assessed by the destination country's customs authority upon arrival.
Customer Responsibility: These fees are the sole responsibility of the customer and are not collected at checkout by ONEKIND. You may be notified by the courier carrier to clear these local taxes prior to delivery.
Refused or Unclaimed Deliveries: If a shipment is refused due to unpaid customs duties/taxes or an invalid address, the customer will be responsible for the original shipping fees, return shipping costs, and any customs duties incurred to return the package to ONEKIND.

5. Order Tracking
Once your package is dispatched, you will receive an email notification containing a tracking number and link. Please allow up to 24 hours for tracking details to become active in the carrier system.
If you have not received a tracking update within 3 business days of placing your order, please reach out to us at operations@theonekind.co.

6. Damaged or Missing Packages
Please inspect your order upon delivery. If your shipment arrives damaged or missing items, contact us immediately at operations@theonekind.co within 48 hours with clear photo proof of the packaging and items so we can assist you with a swift resolution.

ONEKIND